Returns & Exchanges
Simple return process with quality guarantee on all equipment
Return Policy
30-Day Return Window
Returns are accepted within 30 days of delivery for unused items in original packaging.
- Items must be in original, unopened packaging
- Anti-static bags must be intact
- Return authorization required
- Customer pays return shipping
Quality Guarantee
All equipment is guaranteed to be 100% authentic and functional.
- Free return shipping for defective items
- Full refund or replacement for quality issues
- Manufacturer warranty honored
- Certificate of authenticity provided
Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Custom-manufactured equipment
- Programmed or configured devices
- Items damaged by misuse or installation
- Consumable items (adhesives, solder, etc.)
How to Return Items
Contact Us
Call 1-888-535-5289 or email [email protected] to request a Return Authorization (RA) number.
Package Items
Pack items in original packaging with anti-static protection. Include RA number and order information.
Ship Return
Send via trackable shipping method to our returns center. Address will be provided with RA.
Processing
Returns processed within 3-5 business days. Refunds issued to original payment method.
📞 Quick Return Request
Need to return an item? Call us now for immediate assistance.
Monday-Friday, 8:00 AM - 6:00 PM CST
Refund Information
Processing Time
Refunds processed within 3-5 business days after we receive your return
Payment Method
Refunds issued to original payment method (credit card, ACH, etc.)
Shipping Costs
Original shipping costs refunded only for defective or incorrect items
Restocking Fee
No restocking fees for standard returns in original condition